Payment status tells you what has happened to a transaction. Exact labels and available actions depend on the payment and order records shown in CloverLoop and Razorpay.
Check both records
For a customer payment question, compare the order record in CloverLoop with the corresponding transaction in Razorpay.
Do not infer success from a screenshot
A customer-provided bank notification or screenshot may not be sufficient to establish final payment status. Check the authoritative transaction record.
Avoid duplicate payment requests
If a customer reports a successful payment but the order is not confirmed, investigate the existing transaction before asking them to retry.
Status labels
Only document labels such as pending, successful, failed, cancelled or refunded if those exact states are supported by the current application.